SHIPPING • All Benartex, Kanvas and Contempo shipments are from our warehouse in Elmwood, Rhode Island. We will ship your order as complete as possible within 24 hours upon credit approval.
RETURNS • All discrepancies must be reported to Benartex within 7 days of receipt of the shipment. When reporting a discrepancy or requesting a Return Authorization please have the item number, invoice number and reason for the request available and contact us via: Phone: 212-840-3250Email: firstname.lastname@example.orgFax: 212-921-8204
If your shipment is received damaged, please save the carton and notify the carrier representative concerning the damages.
Returns are subject to 25% restocking fee
Product must meet the following conditions to be considered for return*:
- Must be in original packaging
- Must be a currently stocked item
- Must be free of any price markings or ticketing
- Must be in original overall condition for resale
- Full shelf pack (Benartex Pre-cuts) must be maintained on items in packed boxes. No Partial boxes will be accepted.
(*Special Order items are not eligible for return)
– All returns must be accompanied by a return authorization letter, to include invoice number, item #s being returned, reason for return, and name of the Benartex employee who authorized the return.
– Returns may be at your expense depending on circumstance.
– All packages must be received by us within 14 days of the return label’s issuance.
– No credit will be issued on items returned without prior approval.
SPECIAL ORDERS• All special orders are non-returnable. All special order sales are final.
RETURNS • No returns are accepted under any circumstance without prior written approval.
Thank you for your business!