BENARTEX, KANVAS AND CONTEMPO TERMS AND CONDITIONS
PLACING AN ORDER • Placing orders via the Benartex website is the most convenient way to order, available 24 hours a day 7 days a week. Office hours are Monday-Friday from 9:00am – 5:30pm, EST. Our fax line is always on! Fax orders to (212-921-8204) at any time. In addition, voice mail service is available after hours for any messages or orders. 212-840-3250 OR 800-BEN-ARTE (800-236-2783) Our 800 numbers are good in the continental United States, Hawaii, Alaska and Canada. Please visit our website, www.benartex.com to see our current offerings.You are also welcome to place your order via your local sales person at any time.
ORDERING MINIMUMS • Minimum opening order is $500. All orders thereafter are a minimum of 1 bolt.
CREDIT & TERMS • New accounts will be reviewed for credit card, COD or open terms based on the customer’s preference. We accept Visa, MasterCard, Discover and American Express.
All foreign accounts (including Canada) are credit card terms.
All new accounts, US & Foreign, regardless of terms requested must submit the following before we can set up the account:
• A fully completed and signed Benartex Application with the applicable information:
a. Complete credit card information for Credit Card Accounts
b. A bank reference for COD accounts
c. A bank reference and two trade references for Open Terms Accounts
• A signed resellers statement (page 2 of our application or one provided by your state) – US and foreign customer.
• A copy of your state sales tax document (or other pre-printed document from your state) which shows your name, address and sales tax registration number – US customers only
• Additional financial or credit documentation upon request of Benartex.
For your safety and security, all customer information is kept confidential. Applications can be submitted via fax, email or regular mail to: Benartex, LLC
132 West 36th Street- 4th Floor
New York, NY 10018.
Email: [email protected]
PAYMENTS • Please send all payments to: Benartex, LLC, Network Place, Chicago, IL 60673-1253
SUBSTITUTIONS • We do not automatically substitute for out of stock items. If a particular item is critical, let us know and we will advise you of our in-stock position and what we can offer as a substitute. Sometimes we can even find money saving alternatives for you.
BACKORDERS • Backorders are automatically processed once a 1 boltminimum is available to ship. Your invoice will list all out-of-stock items of your order for reordering purposes as well as products with future ship dates and special orders. You have the option to be a “No Backorder Account” by notifying Customer Service.
SHIPPING • All Benartex, Kanvas and Contempo shipments are from our warehouse in Elmwood, Rhode Island. We will ship your order as complete as possible within 24 hours upon credit approval.
INVOICING • Orders will be invoiced as of the date of the shipment at the prices in effect at the time of your order was placed. Prices listed are subject to change without notification. Please check your invoice for final pricing as corrections are made at the time of invoicing.
RETURNS • All discrepancies must be reported to Benartex within 7 days of receipt of the shipment. When reporting a discrepancy or requesting a Return Authorization please have the item number, invoice number and reason for the request available and contact us via:
Email: [email protected]
If your shipment is received damaged, please save the carton and notify the carrier representative concerning the damages.
Returns are subject to 25% restocking fee
Product must meet the following conditions to be considered for return*:
• Must be in original packaging
• Must be a currently stocked item
• Must be free of any price markings or ticketing
• Must be in original overall condition for resale
• Full shelf pack (Benartex Pre-cuts) must be maintained on items in packed boxes. No Partial boxes will be accepted.
(*Special Order items are not eligible for return)
– All returns must be accompanied by a return authorization letter, to include invoice number, item #s being returned, reason for return, and name of the Benartex employee who authorized the return.
– Returns may be at your expense depending on circumstance.
– All packages must be received by us within 14 days of the return label’s issuance.
– No credit will be issued on items returned without prior approval.
SPECIAL ORDERS • All special orders are non-returnable. All special order sales are final.
DELIQUENT ACCOUNTS AND RETURNED CHECKS • Accounts with balances past due will be subject to a 2% monthly finance charge on all past due amounts, beginning the first day of becoming past due. Accounts with outstanding balances over 30 days past due and/or an account that has exceeded its credit limit may result in future orders being held pending receipt of payment and/or change in account terms.
Any check returned to our bank due to non-payment is subject to a $50.00 handling fee and will result in all future shipments being held until certified funds are received for its reimbursement. You will be invoiced for this amount through your merchandise account.
BENARTEX, KANVAS AND CONTEMPO FABRIC CANCELLATION POLICY
Effective May 15, 2014, any fabric orders placed through Benartex will be subject to the following conditions:
CANCELLATIONS • All fabric cancellations are subject to a 25% cancellation fee. Fabric orders cancelled and/or refused after they are shipped, will be assessed a 25% restocking charge in addition to all freight and C.O.D. charges if we choose to accept the items as a return. We reserve the right to refuse any returns.
RETURNS • No returns are accepted under any circumstance without prior written approval.
FUTURE SHIP DATES • You may place an order and request a future ship date. We cannot guarantee an exact ship date since fabric delivery dates are approximate. A grace period of several weeks is considered industry standard.
SHIP COMPLETE • Benartex makes every attempt to fill your order complete. Please note on your original purchase order submission to Benartex if “ship complete” is required.
Thank you for your business!